I’ve disabled the workaround and everything seems ok. Please re-launch Acrobat/ Reader and let us know if you still face this issue. This was a temporary glitch with our servers that has now been resolved. You can also try running the program as administrator. Or uninstall Adobe Acrobat DC using Revo Uninstaller free to remove all of the leftovers, then reinstall. Update: The Adobe forums thread above has been updated with an official comment (as pointed out by Everyone, Update Adobe Acrobat DC, and uninstall any antiviruses (just to make sure they aren't the problem). I’ll update this post if I come across any further information. This is by no means a proper fix, but until Adobe work out what’s going on, this will at least keep you going. I confirmed this myself, checking that file came up in the network traffic logs, and then blocked the whole subdomain – and it worked. Ashen.NZ found that Adobe Reader was doing a request to the file and blocking that URL actually fixed the issue. I found this post on the Adobe Community forums: which mentioned this same issue.
One of the fixes was to either update Adobe, or reinstall – both seemed to work, but a rather poor solution for a multitude of installs. What’s the connection? Anyone? #adobe #techsupport #windows” Investigating as a high priority! Sorry guys!” and Acrobat Reader, crashing due to faulty network proxy. “Currently issues with adobe reader crashing on lab computers. I found a few people on Twitter complaining about similar things.
Some quick research showed that others were also experiencing this. You’ll see the great ‘Adobe Reader has stopped working’ crash message: Adobe Reader X and XI seem to be crashing at startup, after a wait of 10 seconds or so. Selecting a region changes the language and/or content on issue has just come up, and seems to be affecting many people around the world. There is a preference in Acrobat to Always send crash reports automatically to Adobe. Engineering team might want to contact you to collect more information, or the team can notify you of a fix or a workaround via email. Even if exact sequence of steps is not known, provide as much detail as you can about what you were doing when the problem occurred.įor example, what operation were you performing when the problem occurred? What type of document were you using? Did you recently use any plug-ins? If the problem is specific to a particular file, feel free to share the file via Adobe Document Cloud, Adobe Creative Cloud, Dropbox, or some other file sharing service and include a link to the file in the problem description. If you can consistently reproduce the problem with specific steps, list the steps in detail. The following information is required when you submit the logs to Adobe Support:
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